Questions & Answers
EVERYTHING YOU'D LIKE TO KNOW BEFORE YOU BOOK
Here you'll find answers to the questions I'm most commonly asked. If there's anything else on your mind, please don't hesitate to get in touch, I'm always happy to help.
BOOKING
Q How do I book a treatment?
A You can book online at any time via my booking page, or get in touch directly by phone, email, or by visiting the treatment room. I'm always happy to have a chat before you book if you'd like help choosing the right treatment.
Q What happens at my first appointment?
A Every treatment, including your very first, begins with a face-to-face consultation. I'll ask about your health, any areas of concern, and what you're hoping to get from the session. This consultation time is not taken away from your treatment time, so you'll receive the full duration of the massage you've booked.
Q Can I book for a friend or family member?
A Absolutely, gift vouchers are available for exactly this purpose, in any value or for a specific treatment. You can also purchase a Buy 5 Get 1 Free or Buy 3 Get 1 Half Price offer on behalf of someone else, as these are not personalised and can be shared. Please visit the Gift Vouchers and Offers pages for full details.
CANCELLATION & NO-SHOW POLICY
Q What is your cancellation policy?
A I kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours' notice, or appointments not attended without prior notice, will be charged in full.
I understand that life doesn't always go to plan, if you have an exceptional circumstance, please do get in touch and we can discuss it.
Q
How do I cancel or reschedule?
A Please contact me as soon as possible by phone on 07495 270 007 or by email at info@awarenessmassagetherapy.co.uk. The quickest way to reach me is by phone.
OPENING HOURS
Q When are you open?
A Monday-Thursday: 9.30am – 8pm,
Friday: 9.30am - 5pm, Saturday–Sunday 11am – 5pm
Q Do you offer evening or weekend appointments?
A Yes, I offer evening appointments until 8pm Monday to Thursday, and weekend appointments on both Saturday and Sunday from 11am. If you need something outside of these hours, please get in touch and I'll do my best to accommodate you.
PREPARING FOR YOUR TREATMENT
Q What should I wear?
A For most massage treatments, you will be asked to undress to your level of comfort and will be covered with towels throughout, only the area being worked on will be uncovered at any time. Loose, comfortable clothing is ideal to travel in.
For Indian Head Massage in its traditional seated form, you remain fully clothed, loose clothing around the neck and shoulders is helpful. For the lying-down version with oil, you may undress as for a regular massage.
For Mindfulness & Meditation sessions, you remain fully clothed throughout.
Q How should I prepare for my appointment?
A few simple things will help you get the most from your treatment: stay well hydrated beforehand, avoid a heavy meal in the hour or two before your session, and try to arrive a few minutes early so you can settle in calmly. After your treatment, drink plenty of water and rest if you can, this supports your body's natural recovery process.
Q Are there any reasons I shouldn't have a massage?
A There are certain health conditions for which massage may not be appropriate, or may need to be adapted. This is why every treatment begins with a thorough consultation, so that we can discuss your health history and ensure the treatment is right for you. If you have any concerns about whether massage is suitable for you, please get in touch before booking and I'll be happy to advise.
FINDING THE TREATMENT ROOM & PARKING
Q Where exactly are you located?
A I'm located at Trinity House, 2nd Floor, Market Place, Easingwold, YO61 3AD. Trinity House is situated on the Market Place, between Hunters Estate Agent and The York pub. The front door handle turns anti-clockwise, once inside, the building is signposted and I'm on the second floor. Please note there is no lift.
Q Is there parking nearby?
A Yes, parking in Easingwold is free. The most convenient options are the Market Place itself, or the Galtres Centre car park, both of which are within easy walking distance of the treatment room.
QUALIFICATIONS & INSURANCE
Q What are your qualifications?
A Level 3 Diploma in Sports Massage Therapy - York Holistic Training
Diploma in Deep Tissue Massage - York Holistic Training
Certificate in Hot Stone Massage - York Holistic Training
Certificate in Indian Head Massage - York Holistic Training
Certificate in Pregnancy Massage - York Holistic Training
Qualified Mindfulness Teacher - www.shamashalidina.com
Currently training in Reflexology - York Holistic Training
Currently training in Therapeutic Oncology Massage - Jennifer Young Training
Q Are you insured?
A Yes, I am fully insured with Balens, specialist insurance providers for complementary therapists. Both public liability and professional indemnity insurance are in place. You can find out more about Balens at balens.co.uk.
Still have a question? Please don't hesitate to get in touch — I'm always happy to help.
EMAIL info@awarenessmassagetherapy.co.uk
PHONE 07495 270 007
IN PERSON Trinity House, 2nd Floor, Market Place, Easingwold
